Returns

Send an instrument back

Repair, replacement or credit. Tell us what is wrong and we email your RMA number once we have checked the details. That number goes on the outside of the box.

Returns

What are you sending back?

You came from . We will include that so the right person picks it up.

The serial number is the one thing we cannot work around. It is on the label on the body of the unit, and without it a return cannot be matched to its warranty.

Phone

This field is for validation purposes and should be left unchanged.

First name(Required)

Last name(Required)

Work email(Required)

That is all we need. We work the rest out from here.

Company(Required)

Which instrument?(Required)

Pick the product, then the model. Not sure of the model? There's an option for that.

Which model?(Required)

Serial or asset number(Required)

On the label on the body of the unit. We cannot match a return to its warranty without it.

What do you need?(Required)

Repair

Replacement

Credit

Advice first, I am not sure

When did the fault start?(Required)

In the last week

In the last month

Longer ago

It never worked

This tells us whether to look at the instrument or the installation.

What is it doing?(Required)

Return address

Where the instrument ships back to, if that is not the address we have.

RMA number by email. Checked by our team before you pack anything.

Do not ship yet. Wait for us to confirm the return address.

Advice first is an option. Some returns turn out not to be faults.

After you submit

What happens next

Our service team reviews the fault and confirms the return address the same working day. Do not ship until you have that confirmation: an instrument that arrives unannounced waits longer, not less.

Other routes

Not the right form?

Send it to the desk that owns it and it will be answered faster.

It might just need configuring

Get technical advice

It needs recalibrating, not repairing

Arrange calibration

Have an application to discuss?

Speak to our team

Tell us what you need to measure, where and under what conditions. We’ll help you work out the appropriate approach.

Make an enquiry