Support

Technical support

Need a hand with your Gill instrument? Whether you’re troubleshooting an issue, checking a reading or trying to get the best from your equipment, our technical team is here to help.

Tell us a little about your product and what you’re experiencing. The more detail you can share, the easier it is for us to understand the issue and point you in the right direction.

Get technical advice

Contact details

You came from . We will include that so the right person picks it up.

Email

This field is for validation purposes and should be left unchanged.

First name(Required)

Last name(Required)

Work email(Required)

Which product?(Required)

Select your product, then choose the model. Not sure which model you have? You can let us know.

Which model?(Required)

Serial or asset number

You'll usually find this on the label attached to the instrument. If you don't have it to hand, you can still submit your request.

Describe the issue(Required)

Tell us what is happening, what you expected to happen and any relevant details about your setup or operating conditions.

We aim to respond to technical support enquiries within one working day.

Next steps

What happens next?

Your request goes to our technical team, who will review the details and aim to respond within one working day. Providing your product details and a clear description of the issue helps us get to grips with your enquiry sooner.

Other routes

Looking for something else?

Calibration or repair

Need an instrument calibrated or repaired? We’ll help you find the right route.

Request calibration

Buying Gill equipment

Looking to purchase a product or need pricing for a project?

Request a quote

Discussing an application

Not sure which technology is right for your requirements? Tell us what you need to measure, where you’ll be measuring it and the conditions your equipment will face. Our team can help you explore the options.

Make an enquiry